Refund & Delivery Policy

Refund & Delivery Policy

TERMS AND CONDITIONS

By downloading any free or chargeable products advertised herein, or browsing this web site (www.tickboxer.com) for any of our information, courses, services or products created by Tick Boxer Pty Ltd; you agree that you are bound to the terms and conditions. These terms and conditions are subject to change without prior notice at any time at Tick Boxer’s sole discretion. (The terms and conditions are listed on the website and can be viewed prior to any purchase and again at time of product purchase). By visiting, accessing or otherwise using this web site after a change has been posted to the site, the customer accepts that change. Customers should check these terms and conditions each time they visit. These Terms and Conditions constitute a legal contract between you and Tick Boxer Pty Ltd. (References to “you” or “your” shall relate to a Customer of Tick Boxer). By visiting, browsing, shopping, purchasing products, booking, accessing or otherwise using the site or the services or courses we offer, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to the Terms and Conditions, do not use this web site or Tick Boxer’s offered services or products.

Right to Refuse Services:

For the benefit of all of our customers and the right to preserve the intellectual property rights of our material, Tick Boxer reserves the right to refuse anyone from making a purchase from the Tick Boxer website. This also applies to re-distribution of a previously purchased tool if requested by a returning customer. Tick Boxer will provide a reason as to why the re-supply might be refused, such as if there is a concern regarding breach of copyright of materials. Further explanation of copyright breaches can be referred to in the Terms and Conditions available on the website.

Delivery Policy for Templates and Tools:

Full payment of the tool or template must be received via our secure online payment gateway prior to the electronic delivery of the template. Once payment has been received, the customer will be sent a URL link to retrieve the purchased template. The template will be stored in their Member Account and will be available to download. All templates and tools are provided in Microsoft Office compliant software and include MS Excel, MS Word, MS PowerPoint – as well as other alternative formats such as PDF, KeyNote and other industry compliant programs. Once the template or tool is downloaded by the customer, our records are updated and a record of purchase is kept in case the customer wishes to request that tool at a later date. Once requested, Tick Boxer will verify the request and either send a new URL link making the template or tool available or reject the request providing a reason why. Please see our previous paragraph on “Right to refuse services” for further explanation. At any stage, if a customer is experiencing problems on taking delivery of the template or tool, they can contact Tick Boxer support via our website or our phone number listed on the website.

Payment:

Payment for templates and tools can be made via credit card or Paypal on the website. In certain circumstances and at Tick Boxer’s sole discretion, we may be able to accept payment via Bank Transfer for large purchases. Customers requiring a bank transfer facility should contact us for further information. A handling fee may apply to bank transfer purchases. We do not accept offline forms of payment such as personal cheques, postal money orders or cash.

Return Policy:

As Tick Boxer offers digital products which are intangible by nature, we do not issue refunds after a template has been purchased and download access provided to the end user. Users are responsible for understanding the nature and use of any template before purchasing from our site, and are encouraged to contact us prior to purchase for advice if they are not sure if a product is suitable for them. If a customer finds a functional error or glitch in a tool or template, they should contact us within two weeks of purchase to receive a corrected template or tool within 48 hours. Queries on how to use a particular tool may be covered by our FAQ section, or customers are welcome to contact us for additional information or advice. In cases where a tool/template requires a detailed setup by the customer, instructions on how to set up are provided with each template, and Tick Boxer also offers a Custom Setup service which can be purchased via the website. Tick Boxer reserves the right to post any template or tool related query to the Tick Boxer FAQ section so as to provide useful information for future customers. If you have any questions about this information, please feel free to contact us.

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